Visitor Engagement Officer

Reference 1VA2A368
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Job Reference:
1VA2A368
Eligibility:
External Vacancy – Open to Everyone
Business Unit:
South Australian Museum
Location:
Adelaide
Salary Range:
$66,442 - $69,504
Classification:
ASO200
Duration:
Up to 12 months
Closing Date:
30 Dec 2026

Role Highlights

  • Deliver frontline visitor experiences in a vibrant cultural precinct museum role
  • Engage diverse audiences and share the Museum’s stories and collections
  • Support memorable museum visits through friendly service

Role Details

As a first point of contact within the Museum, VEOs provide accurate information and assistance in-person, online, and through digital platforms. They support a visitor journey by facilitating enquiries, ticketing and point of sale transactions, hosting programs, greeting and gallery invigilation. Through both formal and informal interactions, VEOs ensure visitors enjoy meaningful, safe and memorable experiences while engaging with the South Australian Museum.

Special Conditions

  • The Incumbent will be required to participate in the department's Performance Management Program.
  • The Incumbent may be assigned to another position at this remuneration level or equivalent.
  • This role requires a working with children check.
  • This role requires a National Criminal History check.
  • The Incumbent will be required to work as part of a 7 day roster including weekends & public holidays.

For more information please see the role description:

About the Department

The Department of the Premier and Cabinet (DPC) drives the Premier's priorities in South Australia. Our vision is to be the heart of government through providing important leadership, trusted advice and strategy as well as central support services for the social, environmental and economic issues that we face. Our staff enjoy working with colleagues who value integrity, knowledge and intellectual capability. They exemplify the public sector purpose: Making a difference so South Australia thrives.

About the Business

The South Australian Museum has been connecting people with Australia's natural and cultural heritage for more than 170 years. As one of Australia's leading museums, it is home to collections of national and international significance and plays a leading role in research, education, and public engagement.

The Museum is a place of discovery that inspires curiosity and learning for people of all ages, welcoming visitors from across South Australia, Australia and around the world.

The Museum is entering an exciting period of growth through the delivery of its Strategic Plan 2025-2030. This next chapter will strengthen the Museum's impact, enhance visitor experiences, and position the organisation as a dynamic cultural and scientific institution for future generations.

Contact Us

Enquiries to Kate Stone - Visitor and Member Services Manager
0466 680 122

Diversity and Inclusion

The Department of the Premier and Cabinet is committed to creating an inclusive and diverse workplace that is reflective of the community we serve.

We welcome and value applications from candidates who are of Aboriginal and Torres Strait Islander descent, candidates with culturally diverse backgrounds, candidates with disability and those from the LGBTIQA+ community.

We are committed to making reasonable adjustments to ensure a safe and healthy working environment. If you require any additional support, please provide us with details through the application process.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.