Role Highlights
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Lead and evolve a critical enterprise ServiceNow platform
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Shape digital services supporting SA Government outcomes
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Build your career in a values-driven public sector environment
Role Details
The ServiceNow Team Lead provides strategic and operational leadership for the ServiceNow platform, overseeing the delivery, optimisation and continuous improvement of IT Service Management (ITSM), Software Asset Management (SAM), and Human Resources Service Delivery (HRSD) capabilities.
The role is accountable for platform performance, governance and service outcomes, ensuring alignment with government priorities, service management frameworks and user needs. It leads a specialist team and partners with senior stakeholders to shape platform direction, prioritise investment and deliver scalable, secure and user-focused solutions.
The ServiceNow Team Lead plays a key advisory role to leadership, providing expert guidance on platform strategy, architecture and roadmap planning to enable improved service delivery, operational efficiency and organisational outcomes.
Special Conditions
- The Incumbent will be required to participate in the department's Performance Management Program.
- The Incumbent may be assigned to another position at this remuneration level or equivalent.
- Some work outside of normal hours will be required.
- This role requires a National Criminal History check.
For more information please see the role description:
About the Department
The Department of the Premier and Cabinet (DPC) drives the Premier's priorities
in South Australia. Our vision is to be the heart of government through providing important leadership, trusted advice and strategy as well as
central support services for the social, environmental and economic issues that we face. Our staff enjoy working with colleagues who value integrity,
knowledge and intellectual capability. They exemplify the public sector purpose: Making a difference so South Australia thrives.
About the Business
ICT Services ensures the smooth operation of the ICT services within the department. The group plans, directs, coordinates and designs ICT-related activities, as well as providing management and support for daily operational activities including the management and delivery of service support and service delivery.
Contact Us
Enquiries to Vella Nadar, Projects and Applications Services Leader
(08) 8429 4678
Diversity and Inclusion
The Department of the Premier and Cabinet is committed to creating an inclusive and diverse workplace that is reflective of the community we serve.
We welcome and value applications from candidates who are of Aboriginal and Torres Strait Islander descent, candidates with culturally diverse backgrounds, candidates with disability and those from the LGBTIQA+ community.
We are committed to making reasonable adjustments to ensure a safe and healthy working environment. If you require any additional support, please provide us with details through the application process.
The South Australian public sector promotes diversity and flexible ways of working including part-time.
Applicants are encouraged to discuss the flexible working arrangements for this role.